Privacy Policy
Our Privacy Policy
Upside Branding Privacy Policy
Upside Branding is committed to protecting and respecting your privacy.
This policy outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.upsidebranding.co, you accept and consent to the practices described in this policy.
Information We Collect About You
We collect certain information or data about you when you use www.upsidebranding.co. This includes:
• Questions, queries, or feedback you leave, including your email address if you contact us.
• Your name, telephone number, email address, business website address, and any comments you leave when you utilize the contact forms located on our website (e.g., ‘request a quote’).
• Your email address and subscription preferences when you sign up for our email alerts, and how you use our emails, such as whether you open them and which links you click on.
• Your IP address and details of which version of the web browser you used.
• Information you provide related to your proposed design project, including specifications, budgets, and preferences – personal data is likely to be limited to your name and business email address.
For What Purposes Do We Process Your Data
This data can be viewed by authorized people within Upside Branding to:
• Gather feedback to improve our services, such as our email alerts.
• Respond to any questions you’ve asked, quotes you have requested, and feedback you send us, if you’ve asked us to.
• Send email alerts to users who request them.
• Provide you with information about our services, if you want it.
We use Google Analytics for page tracking, tagging, and analytics tools to assess how you use the site. Please refer to our cookie policy for further information or contact us at contact@upsidebranding.co.
Why Do We Process Your Data
Our contact with you often forms part of a potential or existing business relationship. We will ask for your consent to contact you for marketing purposes—we don’t want to bombard you with unnecessary emails and contacts. Where we haven’t explicitly sought your consent, it may be because there is a legitimate interest for us in processing your personal data, including:
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of our service when you choose to do so;
• As part of our efforts to keep our site safe and secure;
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Where Your Data Is Stored
We store your data on secure servers within the European Economic Area (EEA) (except for data gathered when you sign up for our email alerts).
By submitting your personal data, you agree to this.
How Long Do We Retain Your Data
If you are an existing client, we will retain your details for the duration of your project. To provide services in the future, we may keep particular details on record for you, such as the type of work completed, the date, and design materials. Personal data will be limited and likely only include your business email address and telephone number. You have the right to ask us to remove your details, and you can contact us at kelsey@upsidebranding.net
If you have contacted us through our website, your details will remain on our email system to enable us to contact you. If you have indicated that you would like to receive a quotation or newsletters, then, with your consent, we will retain your data on our systems until you unsubscribe or ask us to stop processing your data.
When You Use Our Design Services
If you decide to use Upside Branding (we hope you do!), we want to ensure we clearly understand your design project requirements. We may use survey-based software to ask you some questions. Your data will be stored by us and on the survey provider’s servers, and as such, they will be deemed a data processor for GDPR purposes. Your data is not used by them for any other purposes. Their privacy policy is available on their respective websites, and they are responsible for ensuring they have measures to keep your data safe and secure.
Personal data is only processed or stored if you provide it on the survey.
When You Sign Up for Our Email Alerts
From time to time, we may contact you to inform you about the latest in the world of design, what’s been happening at Upside Branding, and other updates, which could include offers and marketing information.
We use a third-party provider to deliver our e-newsletters. We will only do so when you’ve signed up to receive these—you can unsubscribe at any time (although we’d love to keep in touch!). There will be a clear opt-out instruction at the base of all marketing emails should you wish not to hear from us.
We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. As a data processor on behalf of Upside Branding Ltd, our third-party provider will use your information to send you email alerts if you request them.
Keeping Your Data Secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
We have robust procedures and security features in place compliant with GDPR to keep your data secure once we receive it.
Disclosing Your Information
We do not intend to share your personal data, but there may be occasions when we may pass on your personal information if we have a legal obligation to do so or if we need to enforce or apply our terms of use and other agreements.
Rest assured, we won’t share your information with any other organisations for marketing, market research, or commercial purposes, and we don’t pass on your details to other websites.
Your Rights
You can find out what information we hold about you and ask us not to use any of the information we collect.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
To discuss our privacy policy or your individual rights, you can contact us at kelsey@upsidebranding.net
Links to Other Websites
This privacy policy only applies to www.upsidebranding.co and doesn’t cover other services or websites we may link to. These services have their terms and conditions and privacy policies.
If you visit another website from ours, read the privacy policy on that website to find out what it does with your information.
If you have found and choose to visit our website from another website, we may receive information from them. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.
Concerns or Complaints
We hope our interactions with you are positive, but if you are not satisfied with how we have processed your data, please let us know so we can address your concerns. You can contact us at kelsey@upsidebranding.net if you wish to make a complaint.
Email:
You may also contact the Information Commissioner’s Office regarding any such complaints at ico.org.uk.
